Job Description

Job Description

Job Description

We are seeking Desktop Support Technicians to provide advanced technical support within a managed IT services business. This role serves as the escalation point for complex IT issues and is responsible for resolving problems that extend beyond basic desktop support. The position is hands-on and technical, working closely with internal teams to support systems, applications, and infrastructure that keep client operations running reliably.

These are full-time, onsite roles based in Flowood, Mississippi.

Key Responsibilities:

• Serve as the escalation point for complex desktop, application, and systems-related IT issues.
• Troubleshoot and resolve issues involving Windows Server, Active Directory, Microsoft 365, and Exchange Online.
• Support user access, permissions, and identity-related issues within Active Directory and Azure AD/Entra ID.
• Assist with network connectivity issues involving VPNs, firewalls, switches, and routing.
• Support virtualized environments using VMware or Hyper-V as needed.
• Use RMM tools to monitor systems, perform remote support, and complete routine maintenance tasks.
• Perform system updates, patching, backup checks, and basic security-related tasks.
• Document issues, resolutions, and procedures clearly within the ticketing system.
• Participate in IT projects such as upgrades, migrations, and onboarding activities.
• Identify recurring issues and contribute to process improvements and service consistency.

Requirements

• Associate’s degree in information technology, computer science, or related field.
• 3–5+ years of IT support experience in a professional support or service desk environment.
• Experience supporting Windows-based systems and Microsoft 365.
• Working knowledge of Active Directory and identity and access management concepts.
• General understanding of network fundamentals, including VPNs and connectivity troubleshooting.
• Familiarity with virtualization, backup tools, or endpoint security solutions is a plus.
• Experience working in a ticket-based support environment.
• MSP or managed IT services experience strongly preferred.
• Strong troubleshooting, documentation, and communication skills.
• Self-motivated, team-oriented approach with the ability to work independently.

Compensation:

• Salary range of $50,000–$55,000, with flexibility based on experience.
• Company-paid health insurance with optional dental, vision, and life coverage.
• 401(k) with company match.
• Paid time off plus paid holidays.
• Monthly cell phone reimbursement.
• Regular in-office meals and team events.
• Ongoing training and professional growth opportunities.

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