Job Description

Job Details Job Location: L150 Mocksville - Mocksville, NC 27028 Full Time Starting at $12.50 per hour, with a raise upon certification and future tenure-based increases. Shift hours: Monday 6 am - 1 pm, Tuesday 11 am - 6:30 pm, Wednesday 12 pm to 8 pm, Thursday 11:30 am - 7:30 pm, Friday 6 am - 1 pm Be the Energy. Be the Welcome. Be the Reason Members Love Coming In. Are you the kind of person who lights up a room, remembers names, and makes people feel instantly comfortable? Do you love being around others, staying active, and creating positive vibes wherever you go? What You’ll Do Greet members with enthusiasm and make everyone feel welcome Be a visible, approachable presence on the fitness floor Assist with check-ins, questions, and member needs Promote programs, events, and club offerings Help maintain a clean, safe, and motivating environment Build relationships — know names, celebrate wins, and encourage progress Who You Are Outgoing, friendly, and naturally great with people Energized by helping others and being on the move Confident communicator with a positive attitude Reliable, punctual, and ready to take ownership Passionate about fitness, wellness, or personal growth 18+ No fitness background? No problem. We’ll train you — personality and effort matter most. Why You’ll Love Working Here A high-energy, supportive team Real experience in the fitness and wellness industry The chance to make a daily impact on members’ lives Clear pathways into trainer, club management or leadership, or management roles A fun, fast-paced environment where your personality shines Benefits Growth Opportunities over 90% of our management team started as an entry level team member! PTO for all employees 401K Retirement Fund (Employer match up to 4%!) Health Insurance Options including Health, Dental, Vision, family life insurance, and more Basic Life Insurance & Short-Term Disability 100% Company Paid! Employee Assistance Program Free employee Black Card Membership Level 1 Fitness Ambassador:Uncertified, actively working towards Certification Level 2 Certified Fitness Ambassador:Certified with NCSF or other Nationally Accredited Certification Job Summary The Fitness Ambassador is an entry-level trainer who provides a dynamic and engaging presence within the club, responsible for creating a welcoming and inclusive environment for all members. This role blends customer service excellence with active fitness floor interaction to enhance the overall member experience. Demonstrates genuine enthusiasm for fitness and member well‑being, proactively connects with individuals during their workouts, and fosters a supportive atmosphere through encouragement and guidance. Key responsibilities include greeting members with energy and professionalism, assisting with inquiries, promoting club programs, and maintaining a clean and safe workout space. This position is well‑suited for individuals who thrive on building relationships, motivating others, and contributing to a positive club culture. Essential Job Functions Fitness Floor Engagement Facilitates PE@PF fitness programs and assists members with fitness programs through the Planet Fitness App. Provide orientation and guidance to new members on basic workout routines and equipment use. Demonstrate basic knowledge of cardio, strength, and functional training equipment (training provided). Assist members with proper equipment use and safe techniques. Support member retention by building rapport and encouraging positive workout experiences. Member Experience & Customer Service Greet all members with enthusiasm, professionalism, and courtesy. Foster a welcoming and inclusive environment aligned with the club’s 'Judgement Free Zone' philosophy. Engage with members on the fitness floor to provide encouragement and support. Promote club programs, personal training services, and special events. Assist with member check‑ins, club tours, info calls, account inquiries, and membership updates. Cleanliness & Safety Perform routine cleaning and sanitization of equipment, locker rooms, and high‑touch areas. Conduct light maintenance checks (changing pads, screws/nuts/bolts, lubing rods, etc.) and promptly report any issues. Maintain a safe, organized, and visually appealing club environment. Qualifications High school diploma or equivalent required. Must be 18 years of age or older. Prior experience in customer service, hospitality, or fitness preferred. Strong interpersonal and communication skills. Demonstrated reliability, punctuality, and ability to work independently. Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged). Must complete fitness training certification (NCSF) and manufacturer specific equipment training within 90 days of hire. Must be able to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements. Ability to stand and walk for extended periods (often 4–8 hours per shift) while engaging with members on the fitness floor. Capability to lift, move, and safely adjust fitness equipment weighing up to 50 lbs. #J-18808-Ljbffr Planet Fitness

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