Job Description

General Manager (GM) Papa Johns Restaurant

The General Manager manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.

Manage a restaurant team, recruiting new team members, maintaining adequate staffing levels, properly training team members, ensuring compliance with all Papa John's policies and procedures, and coach to improve performance.

Provide an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues. Solicit, share and utilize customer feedback to improve restaurant operations and build brand loyalty.

Motivate team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment.

Communicate, train and promote quality standards to restaurant team members.

Manage labor and food costs.

Execute cash management duties with POS and shift reports.

Management inventory to ensure adequate levels using the company's systems and guidelines to minimize loss.

Manage company's assets by ensuring the restaurant is clean, safe and organized and complies with safety and security standards at all times.

Critical Ingredients:

• High school diploma or GED required
• Serv-Safe/Local or State Food Service Certification preferred
• Stable employment history
• Two years successful restaurant management or supervision experience with salary progression preferred
• Basic accounting including invoice reconciliation, debit and credit review, financial statement analysis
• Cash management skills

Side Items:

• Must be 18 years of age or older
• Must have a driver's license valid under the laws of the state of Massachusetts, proof of insurance, and satisfactory vehicle
• Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
• Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
• Ability to manage with no supervision
• Work with phones, computers, fax machines and copiers
• Non-exempt, hourly position
• Employment is contingent upon satisfactory results of a background check

An equivalent combination of experience and training may substitute for any of the listed position qualifications.

Screening requirements: Criminal Background & Credit Check required.

Job Type: Full-time

Salary: $40,000.00 - $50,000 /year

Required experience:

• Restaurant Management or Supervision: 2 years

Key Words: Restaurant, Manager, Management, Supervisor, Pizza, Delivery

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