Help Desk/Desktop Support Analyst Job at Robert Half, Albany, NY

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  • Robert Half
  • Albany, NY

Job Description

Job Description

Job Description

We are looking for a customer-focused Help Desk/Desktop Support Analyst to join a financial services organization in Albany, New York. This contract opportunity is ideal for an IT support specialist who enjoys diagnosing technical issues, assisting end users, and delivering dependable day-to-day support. In this role, you will handle a wide range of desktop and service desk needs while helping maintain a smooth and responsive support experience across the business.

Responsibilities:
• Diagnose and resolve first-level technical issues involving Windows systems, Microsoft 365 applications, user access, and common desktop software
• Administer routine Active Directory tasks such as password resets, account updates, and new user setup
• Record, track, and update support incidents in ticketing platforms such as Jira, ServiceNow, or comparable systems
• Provide hands-on and remote support for printers, scanners, workstations, and other end-user hardware
• Route more advanced or specialized problems to the appropriate IT teams with clear notes and complete issue history
• Communicate status updates, expected timelines, and resolution details to users in a clear and timely manner
• Support everyday troubleshooting for endpoint devices and peripherals to minimize disruption to business operations

Job Tags

Contract work, Remote work

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