Help Desk/Desktop Support Analyst Job at Robert Half, Pasco, WA

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  • Robert Half
  • Pasco, WA

Job Description

Job Description

Job Description

Robert Half is seeking a hands-on Help Desk Technician to support a Windows-based environment. This Help Desk Technician will be responsible for supporting the ticket workload amongst other internal partners. This position is 100% Onsite in Pasco, WA and is a 2 month contract with potential to extend. Apply today!

 

Duration: 2 months with potential to extend

Location: 100% onsite in Pasco, WA. Some travel to 2-3 sites nearby.

Schedule: Monday - Friday 8 AM to PST

 

Responsibilities:

  • Install, configure, and maintain PCs and peripheral devices to ensure optimal performance.
  • Troubleshoot and resolve technical issues reported through help desk tickets.
  • Collaborate with team members, customers, and vendors to address IT-related concerns.
  • Provide timely and detail-oriented support to maintain system functionality and user satisfaction.
  • Utilize tools like ServiceNow ITSM to manage and track service desk requests.
  • Implement and support Active Directory and Microsoft Windows 10 environments.
  • Conduct routine system checks and perform necessary updates to ensure security and reliability.
  • Document technical procedures and resolutions for future reference.
  • Offer guidance and training to users on IT systems and software as needed.

Job Tags

Contract work, Monday to Friday

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