Job Description
Perfict Global IT Consulting Services
Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs. We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work!!!
Job description:
- Scan the external IT environment to provide planning assumptions, competitive analysis, current and future market assessments for products and services, and planning processes and tools to assist IT planning functions.
- Assist IT and Department leadership with actualizing business plans and work with leadership to ensure technical and resource decisions connect to the overall IT plan.
- Work closely with business planning leaders to ensure business planning and purpose are considered in all key IT decisions.
- Work with Finance and Human Resources to represent the needs of IT, understanding the cost and human resource impacts of the needs in developing, implementing, and adjusting business plans.
- Participate in the decision-making process for technology, business, and human resource investments on an ongoing basis.
- Responsible for integration of work performed across all business units.
- Responsible for educating senior Department leaders on the IT strategy and educating senior IT leadership on the direction of the Department.
- Develop and execute change management strategies and plans to maximize employee adoption while minimizing resistance.
- Carry out change impact assessments that include stakeholder identification, impact analyses, and change readiness evaluations.
- Apply structured change management methodologies and tools to design stakeholder engagement, communications, and learning strategies.
- Generate key deliverables, including communication, coaching, training, and resistance management plans and readiness analyses.
- Convert the implications of system and process transformations into actionable activities.
- Collaborate with various business areas to ensure consistency in adoption.
- Identify potential risks, conduct an analysis, and prepare risk mitigation tactics.
- Develop, execute, and monitor the program communications plan, ensuring timely execution.
- Coach executive leadership, stakeholders, and professional development staff to facilitate successful organizational changes.
- Establish efficient communication processes, including preparation, channel utilization, review, and distribution mechanisms.
- Advocate for activities that promote user education and adoption of new services and technologies.
- Formulate and implement the program's training/learning plan.
- Evaluate success through customer experience and satisfaction metrics.
- Ensure the timely execution of all OCM-related project deliverables.
- Provide coaching and mentorship to other team members.
- Perform other duties as assigned.
Required Experience:
- Five (5) or more years of recent experience in OCM, communications, and learning improvements, with a focus on leading enterprise-level process improvement projects.
- Strong project management skills and familiarity with project management tools such as Microsoft Project.
- Thorough understanding of change management principles and methodologies.
- Ability to adapt to and work effectively in ambiguous situations, including qualities such as resilience, tenacity, and a propensity to persevere.
- Excellent verbal and written communication, problem-solving, and decision-making skills.
- A customer-service and teamwork-oriented approach.
- Demonstrated ability to influence, mentor, and be a reliable source of knowledge for less experienced team members.
- Prior experience working with technical IT teams and business users.
Preferred Experience:
- Certification in change management (e.g., Prosci, Certified Change Management, Certified Change Management Professional (CCMP), Accelerating Implementation Methodology (AIM). or Change Management Specialist (CMS)).
- Previous experience with government projects and stakeholders.
- Proactive problem-solving skills and strong initiative.
- Superior communication skills with the ability to effectively engage with diverse stakeholders.
- Proficiency in negotiation and mediation.
- Demonstrated skills in facilitation and team building.
- Familiarity with IT standards in a criminal justice environment.
- Experience in managing OCM for large projects with a substantial user base.
- A high-energy demeanor and diligent work ethic.
- Ability to meet or exceed deadlines, thrive in a fast-paced environment, and prioritize activities effectively.
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