Job Description

Salesforce Certinia Senior Consultant

Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need. Certinia is a leading provider of Salesforce-based Professional Services Automation software. We are seeing growing opportunity to help our clients implement Certinia PSA and Services Estimator in many sectors where stronger Project and Resource Management capabilities are critical to connecting sales and services processes and supporting more mature operational management and invoicing and accounting processes.

Work you'll do As a PSA Implementation consultant, your role will be to orient our Professional Services Organisation clients. During the implementation, you will guide our clients to increase their awareness of the resources required to meet the needs of future opportunities, to understand the profitability of their operations and to help them optimise the occupancy levels of their resources so that their activities become more efficient. More precisely, you will:

• Collaborate directly with decision-makers to better understand their business objectives, their reality and their goals in order to create the best solutions
• Act as a trusted business advisor with the client and align business processes with industry best practices
• Design and configure components of the solution following best practices
• Participate in the implementation during each step
• Perform gap analyses and build Certinia PSA roadmaps to address potential gaps
• Work in collaboration with Project Managers, developers, and administrators
• Assist customers during UAT (User Acceptance Testing)
• Deliver Certinia PSA training to the end-user and/or power-user
• Develop your skills through online certification (Certinia Training), shadowing, mentoring and daily interaction with your colleagues and clients

The team Sales & Service Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Required Qualifications 3+ years experience in Salesforce project consulting role 1+ years experience with Certinia Professional Service Automation (PSA), Time Tracking Financial and/or Project Management software 1+ years experience with Accounting, CRM, ERP and/or HCM system Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve Limited immigration sponsorship may be available Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

Preferred Qualifications Certinia PSA Certified Implementation Consultant and/or Certinia PSA Sysadmin Certification Salesforce Certified Administrator, App Builder and Platform Developer 1 certifications Proven expertise in advising and supporting enterprise-scale technical solutions while meeting complex business requirements Strong understanding of software development processes Analytical mind and excellent communication skills Responsible, methodical, organised and thorough Knowledge of Agile methodology

Information for applicants with a need for accommodation: Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 351100 Job ID 351100

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