Job Description

Overview

Summary

The Network Engineer Associate provides IT infrastructure engineering support for data center and infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in vendors solutions.

Responsibilities

Essential Functions

• Assist with the configuration, deployment, and documentation of customer network solutions following company best practices
• Support post-sales customer engagements under the guidance of senior network engineers
• Perform day-to-day operational tasks including equipment inventory, asset tracking, and maintaining Excel-based asset workbooks
• Organize, create, and update procedural documentation and technical instructions
• Work with technical teams to help stage, configure, and inventory project materials
• Assist in delivering network and wireless deployments to meet customer expectations
• Perform basic troubleshooting of network, wireless, and RMA-related issues; escalate complex issues as needed
• Assist in gathering and documenting customer network requirements
• Support the development of implementation plans and change documentation
• Participate in multiple projects concurrently while maintaining accurate documentation and task tracking

Additional Specific Duties and Responsibilities

• Assist with vendor support cases and RMA processes, including troubleshooting coordination and follow-ups with Cisco TAC and other vendors
• Participate in special projects and scheduled deployments
• Support customer change management activities, including coordination and documentation
• Maintain availability for deployments or support needs that may require timely responsiveness
• Occasional travel may be required, though not typically frequent

Qualifications

Required Qualifications

• Foundational knowledge of networking concepts, including LAN/WAN, routing, switching, and wireless networking
• Basic hands-on experience or academic exposure to enterprise networking technologies (Cisco, HPE/Aruba, or similar)
• Entry-level familiarity with routers, switches, and wireless controllers (through coursework, labs, internships, or on-the-job training)
• Understanding of IP addressing, VLAN concepts, and basic network troubleshooting
• Experience with basic documentation tools, including Excel spreadsheets and written procedures
• Strong written and verbal communication skills
• Ability to manage tasks across multiple projects in a structured, organized manner
• Willingness to learn and adapt in a fast-paced technical environment

Desired/Preferred Qualifications

• Internship or early-career experience in a networking, IT support, or infrastructure role
• Familiarity with asset management, inventory tracking, or change management processes
• Exposure to network monitoring, ticketing, or alerting systems
• Basic understanding of network security concepts such as firewalls or VPNs
• CCNA certification (active or in progress)
• Interest in developing a long-term career in networking or infrastructure services

Additional Information

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

EEO Statement ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.

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