Job Description

Covina, CA 1480 N Azusa Ave, Covina, CA 91722, United States of America Pay: $17.81 - $18.31 We are looking for a Member Services Representative to join our team. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk related activities including: answer phones in a friendly manner and assist callers with a variety of questions; check members into the system; take prospective members on tours; sign up new members calculating rates and monthly payment amounts; assist the Club Manager in counting out the drawer as needed. Facilitate needed updates to member accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club: complete daily assigned tasks within the first hour of the shift; help complete priority cleaning list each day; complete walk‑around and bathroom checks periodically; help complete any special cleaning projects as needed. Other duties and responsibilities as needed based on club needs. Qualifications Must be 18 years of age or older. High School diploma/GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. A positive, upbeat attitude and a passion for fitness and health. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations. Strong listening skills with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Equal Employment Opportunity Taymax Group, LP is an equal opportunity employer. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and, as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal—to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, non‑intimidating environment. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at hr@taymaxgroup.com to make an accommodation request. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. We recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process. #J-18808-Ljbffr

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