Job Description

Job Description

Job Description

Job description

The Porter will greet guests at the main entrance of our service drive to ensure a positive first impression. This individual must be able to provide customers with a warm greeting and handle all incoming requests/concerns. The goal of this position is to provide an overall exceptional customer experience, to increase our reputation, shuttle customers, move vehicles, and ensure sustainable growth.

Role and Responsibilities

• Cheerfully welcome guests upon entrance and begin the reception process
• Meet, greet, provide information, and directs our service guest to the appropriate service advisor.
• Look for opportunities to assist and wow customers making their experience pleasant and memorable.
• Be available and ready to assist, eagerly looking for ways to be helpful to all.
• Look for opportunity to keep grounds neat and clean.
• Understand customer’s non-vehicle needs and provide them with personalized solutions by suggesting activities and facilities provided by the dealership.
• Arrange off-site accommodations, transportation etc. upon request from guests.
• Quickly, politely and accurately determine appropriate routing for customer inquiries.
• Assist with technology or any questions from customer new car delivery.
• Work calmly and efficiently under pressure and with persons who are frustrated.
• Maintain neat and clean appearance and services of drive up area.
• Perform data entry and general office clerical tasks upon request.
• Conduct one's personal and business activities in a manner that promotes a positive image of the position, department, and dealership.
• Moving and parking vehicles.
• Shuttle customers to and from home when needed.
• Tagging vehicles and keys for proper organization.
• Cleaning and disinfecting vehicles and common areas in service lane.
• Breaking down boxes daily to be disposed of properly.
• Other tasks as assigned.

Qualifications and Education Requirements

· High school diploma or equivalent required

Job Type: Full-time

Salary: $12.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Compensation package:

• Hourly pay

Schedule:

• Day shift

Ability to commute/relocate:

• East Stroudsburg, PA 18301: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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